THE HOMEPROS FIELD GUIDE · house cleaning
Questions to ask a cleaning company.
The most useful questions turn an undefined cleaning visit into a clear agreement about tasks, access, and follow-up.
BEFORE YOU REACH OUT
Get these three things ready.
- Request an included/excluded task list
- Identify any fragile or specialty surfaces
- Ask how to report a missed task
What does this visit include?
Ask specifically about appliance interiors, reachable fixtures, baseboards, cabinet interiors, and floor care. Request the actual checklist for your service rather than assuming everything is included.
What do you need to know about my home?
Describe size, condition, pets, clutter, and access limitations. Ask what must be moved or put away before the team arrives and which areas they cannot reach safely.
Who is responsible for supplies and access?
Confirm equipment, product preferences, care restrictions, and the secure entry process. Ask how assignment changes are communicated without requesting unnecessary personal information about workers.
What happens if something is missed?
Get the reporting window and follow-up process in writing. Discuss how damage concerns are handled and what records the company needs to investigate.
Take these questions into the conversation.
- What exactly are we agreeing to?
- Ask for the included tasks, exclusions, materials, and completion expectations in writing.
- What would change the scope?
- Ask how an unexpected condition is documented and how you approve additional work.
- Who handles the follow-up?
- Confirm the contact process for questions, missed tasks, or a problem after the visit.
READY FOR THE NEXT STEP?
Find the business that fits the job.
Use your brief to discuss scope and confirm service-area coverage directly.
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